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Technical Services
We offer technical services to our customers through four highly trained and specialized teams.
Strategic Program Management (SPM)
Strategic Program Management (SPM) provides the early-stage know-how to help customers bring new products to the market, including:
- Pre-sales technical business development support
- Assessment and alignment of customer trends and product roadmaps
- Additional services to help enable early adopters with first to market solutions
Technical Customer Support (TCS)
Our Technical Content Support (TCS) team is available to help our customers in the development and training needed in relation to new applications. We provide:
- Assistance in defining customer requirements, beta programs
- Resident Engineering and on-site collaboration
- Products and Services training, integration and usage support
- Services and support in relation to data formats, tools and compilation
System Assessment Testing
The System Assessment Team focuses on providing valuable insight and technical expertise during the increasingly critical testing phases, including:
- Application testing for customer launches, new products, and/or new regions
- Competitive benchmarking
- Customer product validation and certification
Customer Engineering
Customer Engineering is a support service that provides software-related assistance throughout your project. It also includes:
- Prototyping, solution development and customization
- Content and services integration support
- Creation of demo tools
Support Services
We offer key support services in Distribution and Marketing designed to allow our customers to focus on their core businesses.
Distribution Services
Services in this area include:
- Creating customized packaging of navigation products
- Coordinating purchasing of media for your digital map data
- Handling warehousing and shipping of media
- Creating and distributing dealer training materials
Marketing Services
We also can serve as a bridge to consumers by managing the details of marketing promotions for your navigation services, including:
- Inbound and outbound contact management
- Directing marketing programs
- Rebate and registration programs
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